Frequently Asked Questions

We process all orders within 24 hours. Delivery across the US typically takes 7-14 business days.

Yes! Shipping is completely free on every order in the US. No minimum order required.

The device rests around your neck and uses gentle vibration alerts to remind you when you're slouching. Over time, this trains your muscles to maintain proper posture naturally. Simply charge via USB, wear it, and let it do the work.

We recommend wearing it for 2-3 hours per day to start. You can gradually increase wear time as your posture improves. Most customers see noticeable results within 2 weeks.

Yes! The device is lightweight and made from soft, skin-friendly silicone. Most users forget they're wearing it within the first few minutes.

Absolutely. We offer a 14-day money back guarantee. If you're not satisfied for any reason, contact us at ascendabove.office@gmail.com and we'll process your full refund within 5 business days.

The device charges via a standard USB cable included in the box. A full charge takes about 1-2 hours and lasts up to 10 hours of use.

We accept all major credit cards (Visa, Mastercard), Apple Pay, Google Pay, and PayPal. All payments are secure and encrypted.